GLOBALIZATION, ECONOMIC GROWTH, AND STRATEGIC SERVICE MANAGEMENT

ABSTRACT. Altomonte and Pennings develop a simple test to assess whether horizontal spillover effects from multinational to domestic firms are endogenous to the market structure generated by the entry of the same multinationals. As Jain puts it, companies working to manage service as a strategic business unit need to align their service demand with the service resources at their disposal. Grimm and Ried investigate the implications for output, inflation, and various policy loss functions in a numerical analysis.